Please note, this website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy notice of every website you visit.
WHO WE ARE
EKS Clinic, 57 crooked usage, London, N3 3EU
It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us.
DATA WE MAY COLLECT
Without limitation, any of the following Data may be collected:
Name, title, date of birth, address
Contact information including email address and telephone number
IP address (automatically collected)
Web browser type and version (automatically collected)
Operating system (automatically collected)
FAILING TO PROVIDE PERSONAL DATA
Where we need to collect personal data by law or under the terms of a contract we have with you and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example, to provide you with goods or services). In this case, we may have to cancel a product or service you have with us but we will notify you if this is the case at the time.
HOW WE MAY COLLECT DATA
Direct interactions with you. You may give us data by filling in forms or by corresponding with us by post, phone, email or otherwise. This includes personal data you provide when you:
order or make an enquiry regarding any of our products or services, either online, over the phone or in our clinic;
enter a competition, promotion or complete a survey;
give us some feedback or post on one of our social media accounts;
contact, financial and transaction data from providers of technical, payment and delivery services
HOW WE MAY USE YOUR DATA
We will only use your personal data when the law allows us to and in accordance with this privacy notice. Most commonly, we will use your personal data in the following circumstances:
where we need to perform the contract we are about to enter into or have entered into with you for the provision of a product or service;
where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests;
where we need to comply with a legal or regulatory obligation;
marketing Activities; and
to respond to any complaint and help us to establish, exercise or defend legal claims.
We will use your information to respond to you, regarding the reason you contacted us. We will not sell or rent this information to anyone. If we do not hear otherwise from you, we will assume that the information you provide to us is accurate and up-to-date and we will continue to use the information to send you any communications you have requested.. You have the right to withdraw consent to marketing at any time by contacting us.
In light of the services which we provide, it will often be necessary for us to use information about your health.
You have a right to see a copy of the information we hold about you. You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive.
You have the right to rectify any errors in information we hold about you and to change or correct any details you have already given us.
Please inform us about changes to your details so that we can keep our records accurate and up to date.
To exercise your rights please contact us.
You can choose the channel by which you will receive marketing and change your preferences at any time. We rely on legitimate interest (soft opt in) as our lawful basis to send marketing. You will only receive marketing communications from us if you have requested information from us or have not opted out from receiving marketing by email or SMS.
We will never sell or disclose your data to a third party for the purpose of marketing. We may promote third party products or services on behalf of another organisation, but will only do so where we have your explicit consent.
You can ask us or to stop sending you marketing messages at any time following the opt-out links on any marketing message sent to you or by contacting us at any time. You will also be given the opportunity to opt-out when completing the enquiry form on this website.
Where you opt out from receiving marketing messages, this will not apply to other communications, for example appointment reminders.
EKS Clinic use necessary cookies to make the website easier for you to use and to ensure you get the best experience. If you choose to continue without changing these settings, you consent to this, but should you want to, you can change your settings at any time.
CHANGE OF PURPOSE
We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If we need to use your personal data for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so. Please note that we may process your personal data without your knowledge or consent where it is required to do so by law.
DISCLOSURES OF YOUR PERSONAL DATA
We will not share your information with any other organisation except in the following circumstances:
IT: Service providers acting as processors who provide IT and system administration services.
Advisors: Professional advisers including lawyers, bankers, auditors and insurers who provide consultancy, banking, legal, insurance and accounting services.
Authorities: Regulators and other authorities who require reporting of processing activities in certain circumstances.
We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.
EKS Clinic will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. Details of retention periods for different aspects of your personal data are available in our retention policy which you can request from us.